Refund & Cancellation Policy

• Monthly plans can be cancelled at any time. You keep what you paid for until the end of the month already billed, and nothing renews after that. Part-months are not refunded.
• Sale listing packages can be refunded in full within 14 days of purchase if none of their listing slots has been used.
• A lead unlock is final once the contact details have been shown to you.
• If we charge you for something we cannot deliver, or charge you twice, you get your money back in full.

All prices are in UAE dirhams (AED) and include 5% VAT. Payments are taken by card through Stripe; we never see or store your card details.

These renew automatically every month on the same date until you cancel. You can cancel at any time from the Plans page in your dashboard.

• Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and no further payment is taken.
• No part-month refunds. We do not refund the unused part of a month you cancel in.
• Upgrading takes effect straight away. You are charged the difference between the two plans for the rest of the current month, and the new price applies from your next renewal.
• Downgrading takes effect at the end of the current month. Nothing is charged or refunded when you make the change, and you can undo it until that date.
• Extra rental listings are added to your plan, charged for the rest of the current month when you add them, and renew and end with the plan.
• Inquiry board credits are a monthly allowance. Unused credits do not carry over to the next month and end when the subscription ends. Leads you have already unlocked stay unlocked.
• When a rental plan ends, your listings are hidden, not deleted, and come back when you subscribe again.

A sale listing package is a one-off payment for listing slots for a fixed term. It does not renew and your card is not stored.

• Full refund within 14 days of purchase, as long as no listing has been published with the package. You can request it yourself from the Plans page; it goes back to the card you paid with.
• After 14 days, or once a slot has been used, the package is not refundable. If something has gone wrong, write to us and we will look at it.

A single lead unlock (currently AED 49) shows you a contractor's contact details for one request. Because what you are buying is delivered the moment the details are shown, an unlock is not refundable once it has been completed.

If you were charged but the request did not unlock, contact us and we will either unlock it or refund the payment in full.

• Checkout refuses a placement that is already taken, so you are not charged for it.
• If a payment goes through at the same moment someone else takes the last place, it is refunded automatically and in full, and we let you know.
• Once a boost is live it is not refundable.

• You were charged twice for the same purchase.
• You were charged for something that was not delivered and cannot be delivered.
• You were charged an amount different from the price shown to you at checkout.

These are refunded in full once we have confirmed the error.

• A listing or account removed for breaking our Terms and Conditions.
• Time left on a plan or package you chose not to use.
• Anything not covered above, unless the law requires otherwise.

Sale packages within 14 days can be refunded from the Plans page. For anything else, email support@equipmentsfinder.com from the address on your account, with the invoice number or the date and amount of the payment and a short note of what went wrong.

• We reply within 5 business days.
• Approved refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.
• A refund includes the VAT you paid, and we issue a tax credit note for it.

If you think a payment is wrong, please contact us before disputing it with your bank. We can usually put it right faster than a chargeback can.

We may update this policy. A change applies to purchases made after it is published; what you already bought stays under the policy in force when you bought it. The date at the top of this page shows when it last changed.

Nothing in this policy limits any right you have under UAE consumer protection law.